"High expectations are the key to everything. A practical insight into maintaining momentum under extreme pressure."

"High expectations are the key to everything. Such is the mindset required to build a massive enterprise."

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. A grounded truth behind corporate strategy and business survival."

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. This leadership wisdom emphasizes daily execution and customer focus."