"The best structure will not guarantee results or performance. But the wrong structure is a guarantee of failure."

"Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes."

"Making good decisions is a crucial skill at every level."

"A manager is responsible for the application and performance of knowledge."

"The new realities rarely fit the old map."

"An organization is only as good as the people it keeps."

"Quality in a service or product is not what you put into it. It is what the customer gets out of it."

"Meetings are by definition a concession to deficient organization."

"The productivity of work is not the responsibility of the worker but of the manager."

"The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work."

"Results are obtained by exploiting opportunities, not by solving problems."

"No institution can possibly survive if it needs geniuses or supermen to manage it."

"The greatest danger in times of turbulence is not the turbulence—it is to act with yesterday’s logic."

"The aim of marketing is to know and understand the customer so well the product fits him and sells itself."

"People in any organization are always attached to the obsolete."