"I try to make myself happy because I know that if I'm not happy, my colleagues are not happy and my shareholders are not happy and my customers are not happy."

"Never ever do business with the government. Be in love with them, never marry them."

"When you are small, you have to be very focused and rely on your brain, not your strength."

"A leader should be a visionary and have more foresight than an employee."

"You cannot unify everyone's thoughts, but you can unify everyone through a common goal."

"I found that the more you care about your team, the team will care about you and the team will care about their customers."

"Don't make me happy, don't love me. Make your customer happy, make your customer love you, and I will love you any minute."

"I hate to hire people who come as experts because there's no experts of future, they're always experts of yesterday."

"The lessons I learned from the dark days at Alibaba are that you've got to make your team have value, innovation, and vision."

"I call Alibaba '1,001 mistakes."

"When everybody else believe it you have no chance. When only few people believe it, you believe it, you prove it, that's your chance."

"As entrepreneurs, if you're not optimistic, you're in trouble. So the people I choose, they have to be optimistic."

"If you want your business to succeed, it is critical to appoint enough female leaders."

"In the 21st century, no matter whoever you are or whatever your organization is, you should not pursue size and power. You should be good. Kindness is the strongest power."

"Women balance the logic and the instinct. I would say this is the 'secret sauce' of the company."