"A manager is responsible for the application and performance of knowledge."

"The new realities rarely fit the old map."

"The leaders who work most effectively never say ‘I.’ They say ‘we."

"People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year."

"Quality in a service or product is not what you put into it. It is what the customer gets out of it."

"Knowledge workers should be paid for quality rather than quantity of work."

"Accept the fact that we have to treat almost anybody as a volunteer."

"Leadership is not rank, privileges, titles, or money. It is responsibility."

"Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window."

"The computer is a moron."

"Meetings are by definition a concession to deficient organization."

"The productivity of work is not the responsibility of the worker but of the manager."

"The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work."

"Follow effective action with quiet reflection. From the quiet reflection will come even more effective action."

"Most serious mistakes are not being made as a result of wrong answers. The truly dangerous thing is asking the wrong question."